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Terms and condition


In the unexpected situation given that our items are of the highest standard a customer decides to return a product. We are only allowed to accept unopened sealed bags that have not been tampered with in any way within 14 days of the original purchase. Returned items can be sent back for store credit. We strive to provide the best customer service! Please note that you are responsible for the shipping and tracking of the returned product. Please contact us at [email protected] with your order number ready for more details. 


You are allowed to exchange unopened items for up to 14 days of the original date of purchase. Please email us at [email protected] for more detailed information

*Note to protect 365kratomcanada.com from fraudulent claims, we authorize returns and provide credit on a case by case basis, our 14-day satisfaction guarantee can also be utilized on a case by case basis, we may request additional information from the customer to fulfill any of the above requests. We also reserve the right to reject compensation for any claims if deemed suspicious.


Kratom is not intended to cure, treat or mitigate any disease. Kratom is not approved by Health Canada as a dietary ingredient. 365kratomcanada makes no recommendations for intended use. Our products and packaging contain no information pertaining to any use. All products purchased from our store are not for human consumption and should only be used for legitimate purposes only. All our goods are sold “as is” for bulk plant ingredients/material and do not come with any claims or directions


By purchasing from us, you agree to not hold 365kratomcanada.com liable for any consequences of use or misuse of the products purchased on this website. You agree that you have read and understood this liability waiver and that determining the use of this product is your  responsibility. This website has not guided you or recommended any use. Therefore, it is solely up to the customer on how they want to handle the products BY USING THIS WEBSITE YOU HAVE AGREED TO OUR TERMS AND CONDITIONS. You agree that you represent and acknowledge the following: You are eighteen (18) years of age or older, your intended use, and potential use, of any products purchased through 365kratomcanada.com is for your own personal use, but, if you request the shipment of any products to a third party, you represent and confirm that the receiving party is also eighteen (18) years of age or older, or is the age of majority where that receiving party resides, and intends to use any products for his/her personal use. The Purchaser represents and warrants 365kratomcanada.com that the Purchaser will properly test and use any products purchased from 365kratomcanada.com in accordance with the practices of a professional in the field and in complete compliance with all applicable laws and regulations. Buyers understand that the products on our site are not intended to be consumed internally or externally and/or to diagnose, treat, mitigate, cure, alleviate or prevent any disease. Any consequence from the mishandling of our products will take away all liability from our company. This site is provided by 365kratomcanada.com on an “as is” basis. 365kratomcanada.com makes no representations or warranties of any kind, as to the information, content, materials, or products included on this site. The information obtained from 365kratomcanada.com, it’s employees, agents, successors, officers and owners is for informational and educational purposes only and it should not be interpreted as advertising, advocating or recommending any actions that violate these terms and conditions nor should information obtained from any other source justify the misuse of our products. The Purchaser or any other party shall indemnify and hold harmless all employees, agents, successors, officers and owners of 365kratomcanada.com from any suits, losses, claims, demands, liabilities, costs and expenses due to consequences or harm that are caused from (1) the Purchaser’s use, misuse or unintended use of the product (2) A third party’s use, misuse or unintended use of the product with the authorization of the Purchaser (3) A third party’s use, misuse or unintended use of the product without the authorization of the Purchaser (4) the Purchaser’s breach of any of its obligations in these Terms  and conditions. 365kratomcanada.com attempts to be as accurate as possible with the information provided, however, 365kratomcanada.com does not warrant the product descriptions or any other material from this site as accurate, complete, reliable, current, or free of error. 365kratomcanada.com does not advise, direct or recommend how the products are used. It is the responsibility of the Purchaser to check and ensure that the contents of your order are legal to import, possess, and use for your intended purpose in your region. KRATOM IS NOT AN APPROVED SUBSTANCE BY HEALTH CANADA AND IS NOT INTENDED FOR HUMAN CONSUMPTION IN ANY FORM. You agree that your use of this site is at your sole risk. All information that is transmitted through our e-mail is kept strictly private and confidential. 365kratomcanada.com, its owners, employees and stakeholders are not liable for the consequences of any actions taken on the basis of the information provided via email. Or information’s procured from other sources in regards to kratom. If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting others’ access to your account, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or transfer your account to any other person or entity. We reserve the right to modify our site, policies, and these terms and conditions at any time. If you have questions regarding our Terms and Conditions or other policy, please direct them to our customer care email [email protected].