If you're new to kratom, the number of strain names can be overwhelming. Red Bali, White Borneo, Green Malay, Maeng Da, and every vendor seems to have a dozen more. After three years of running 365 Kratom Canada, the question I hear more than any other is some version of "where do I even start?" This guide is my honest answer, based on what thousands of orders have taught me.
Why I Started 365 Kratom Canada
My path into kratom started with someone I knew who was heavily dependent on opioids they had been prescribed for pain management. Watching what they went through made me want to understand why so many people were talking about kratom, and I started reading everything I could find about the plant, its history and the community around it. That curiosity became 365 Kratom Canada in 2023.
Before we go any further, here's something important. In Canada, kratom cannot be sold for human consumption, and we follow that. I can't tell you how to use kratom or how much to use, and nothing in this article is medical advice. What I can share is what I've learned about strains, what new customers tend to choose, and what separates a good vendor from a bad one. If you want the full legal picture, read our guide on whether kratom is legal in Canada. Always do your own research, and speak with a healthcare professional if you have questions about your health.
Start With the Three Vein Colours
Before you get lost in exotic strain names, it helps to know that almost every kratom product falls into one of three vein colours. The colour refers to the veins of the kratom leaf at harvest, and each colour has its own reputation in the kratom community. For a deeper comparison, see our red vs green vs white kratom guide.
Red Vein Kratom
Red vein is the most popular colour worldwide, and it's the one people most often link with calm and relaxation. In community discussions, red strains usually come up in conversations about winding down and evenings. If you've heard someone describe a strain as "mellow," there's a good chance it was a red.
Green Vein Kratom
Green vein sits in the middle. People often describe it as balanced, a midpoint between red and white. Many people who don't know which way they lean find green a sensible place to begin their research.
White Vein Kratom
White vein has a reputation for being the brighter, more energetic colour. In the community it's usually associated with daytime, focus and an uplifted mood, so it's the colour people mention when they talk about getting going in the morning.
What First-Time Customers Actually Choose
Three years of sales data have shown me something simple. New customers aren't really shopping for a strain name. They're shopping for a feeling, and almost every first-time buyer falls into one of two camps:
- People looking for something to relax
- People looking for something to uplift
That's the most useful way I know to frame the "where do I start" question. Instead of memorizing twenty strain names, ask yourself which of those two goals sounds more like you, and research from there. The relax camp tends to lean toward reds and red-heavy products (we cover this in more detail in our guide to relaxing kratom strains). The uplift camp tends to lean toward whites and greens (see our guide to energizing kratom strains).
Why I Created Blends Instead of Only Selling Single Strains
When I started 365 Kratom Canada, I wanted to be different from every other vendor out there. Most shops sell the same list of single strains, and new customers end up guessing which one to try.
So I created our own signature blends. Each blend combines vein colours in a specific ratio, which means you get to experience two strains at the same time instead of picking just one. For a beginner, that takes a lot of the guesswork out. If you're weighing the two approaches, our article on kratom blends vs single strains goes deeper. Here's the full lineup.
Sunrise (70% White, 30% Red)
Sunrise is mostly white with a smaller portion of red. I built it for people drawn to the brighter reputation of white vein who also want a little of red's character in the mix.
Uplift (60% White, 40% Green)
Uplift is one of our two best sellers with new customers. It pairs white with green, the two colours most associated with daytime and an elevated mood. If you're in the uplift camp, this is the blend most of our customers start with.
Clarity (100% Green)
Clarity is all green. It's for people who want to explore the balanced middle ground that green vein is known for, without mixing in other colours.
Goodnight (100% Red)
Goodnight is pure red. As the name suggests, it's the blend people in our community associate with the end of the day.
Relax (70% Red, 30% Green)
Relax is our other top seller with first-time customers. It's mostly red with some green, and it's the blend the relax camp reaches for most often.
Mini Bundle or Maximum Bundle?
If you're still unsure which direction suits you, start with our Mini Bundle. It's five 25g pouches of the blends you choose, so you can compare a few options side by side without committing to full-size bags.
That said, our best-selling product by a wide margin is the Maximum Bundle, which is four 250g bags. Customers love it because the value is hard to beat, and once people find what they like, they want to stock up. A common pattern I see is a customer starting small, figuring out whether they're more relax or uplift, and then coming back for the Maximum Bundle.
How to Choose a Kratom Vendor in Canada
The strain you pick matters, but where you buy it matters just as much. Kratom sits in a grey area in Canada, so quality and trust vary a lot from vendor to vendor. Here's what I'd look for:
- Lab reports. A reputable vendor should be able to show lab testing for its products. If a shop can't or won't share lab reports, that's a red flag. Here's why third-party lab testing matters.
- Tracked shipping. You should get a tracking number so you always know where your order is.
- Real customer support. When something goes wrong, you want a person who will answer and help.
- A clear refund policy. Know what happens if you aren't happy before you order.
- A record of fixing problems. Read reviews, and look at how a vendor handles complaints as well as compliments.
Here's how we handle each of those at 365 Kratom Canada. Our lab reports are on our site. Every order ships from British Columbia with a tracking number. Our customer support is available 24/7. We offer a 30-day refund on unopened products. And if there's ever an issue with an order, we work with the customer until it's resolved. In three years of business, that commitment to sorting out problems has done more for our reputation than anything else.
The Most Common Mistake New Customers Make
This one surprises people, but the biggest mistake I see from first-time customers has nothing to do with choosing a strain. It's missing the payment instructions email.
We accept Interac e-Transfer, and right after you place an order we send an email explaining how to complete your payment. A lot of new customers never see it, often because it lands in a spam or promotions folder, and then they wonder why their order hasn't shipped. If you order from us, check your inbox, spam and promotions folders right after checkout. If you can't find the email, contact our support team and we'll sort it out.
A few other things I'd suggest to anyone just starting out:
- Don't buy from a vendor that can't show you lab reports, no matter how cheap the price is.
- Figure out whether you're in the relax camp or the uplift camp before you buy, instead of picking a strain because the name sounds interesting.
- Read the vendor's refund policy before you order, not after.
What Our Customers Say
The feedback that means the most to me comes from experienced kratom users, because they've tried a lot of vendors and know what good looks like. Darcy, one of our long-time customers, sent us this:
"I'm a seasoned Kratom user since 2018 and the quality of product as well as the prompt delivery service at 365 Kratom Canada ranks at the top of the many suppliers out there. Be sure to give the crew at 365 a try; you will not be disappointed."
Messages like that are exactly why I started this business: quality products, fast delivery, and treating every customer properly.
So, Which Kratom Strain Should You Start With?
Here's my honest answer after three years in the business:
- Learn the three vein colours first: red, green and white.
- Decide whether you're looking to relax or to uplift, because that one question narrows things down more than anything else.
- If you lean toward relax, research red and red-heavy options like our Relax and Goodnight blends.
- If you lean toward uplift, research white and green options like our Uplift, Sunrise and Clarity blends.
- If you can't decide, start with the Mini Bundle, and stock up with the Maximum Bundle once you know what you like.
- Whatever you choose, buy from a vendor with lab reports, tracked shipping, real support and a fair refund policy.
Most importantly, do your own research. Kratom isn't sold for human consumption in Canada, and you're responsible for understanding what you buy. When you're ready, you can buy kratom online in Canada from our full lineup, and if you have questions about our products, shipping or policies, our team is available 24/7.
